Here are some LinkedIn groups you can join to share knowledge and network with others who are passionate about customer service.
Customer Service Champions
About the group:
This group unites people from all industries who believe that customer service is the core driver for organizational success. Members post advice, articles, and blogs on how to drive your business using customer service.
Link:
Customer Service Champions Group
Next Generation Customer Experience
About the group:
This group focuses on leveraging customer experience in this generation. Innovation, technology, measuring customer satisfaction and loyalty and social media are some of the most-discussed topics.
Link:
Next Generation Customer Experience Group
International Customer Service Association
About the group:
ICSA members can join this private group to network and share knowledge with other members.
Link:
Best Practices in Customer Service
About the group:
This group is for those who want to learn more about customer service and customer service interaction. Discussion topics include: inbound and outbound call center services, email response, live web chat, social media monitoring and more.
Link:
Best Practices in Customer Service Group
Customer Support Professionals
About the group:
This is a private group for customer support professionals. Members organize conferences and work with each other to improve the customer support they provide. Group members offer support operations audit and customer satisfaction certifications.
Link:
Customer Support Professionals Group
National Customer Service Association (NCSA) LinkedIn Group
About the group:
Anyone can join this small but growing group that encourages members to share information on how to achieve excellence in customer service.
Link:
National Customer Service Association (NCSA) Group
Customer Service Institute of Canada Group Members
About the group:
This groups unites customer service professionals and helps members gain knowledge about customer experience management, it’s practices and it’s philosophies.
Link:
Customer Service Institute of Canada Group