Helpdesk and customer service events

Here is a list of helpdesk and customer service events happening in 2014.

Customer Service Experience

dates and location

August 18-20, 2014, New York, NY


CSE Website

About Customer Service Experience

This conference unites customer services professionals and focuses on technologies, strategies and process optimization techniques that help organizations provide exceptional customer service.

Attendees will:

  • Learn about the latest trends in customer service
  • Gain knowledge about best practices and managing complex multi-channel operations
  • Learn about new customer interaction channels such as mobile and social customer service
  • Learn how to create a cross-channel strategy from a multi-channel operation

  • UserConf

    dates and location

    May 2, 2014, Chicago, IL


    UserConf Website

    About UserConf

    UserConf is a one-of-a-kind conference that aims to educate those who work in customer service and community management. It has attracted customer service professionals as well as product managers, and support agents, and has received positive acclamations by its attendees all over the social web.

    Gartner Customer 360 Summit

    dates and location

    May 19-21, 2014, Orlando, FL


    Customer 360 Summit Website

    About Gartner Customer 360 Summit:

    This summit provides the latest information on new technologies and strategies that help organizations gain knowledge about customer engagement and loyalty, and growing their business. Customer 360 is the most important conference in the CRM world. Attendees are given the opportunity to get firsthand information about Garner research and innovation and interact with Gartner analysts.

    The 2014 LOMA Customer Service Conference

    dates and location

    September 15-16-17-18, 2014, Zurich, Switzerland


    LOMA Customer Service Website

    About The LOMA Customer Service Conference

    The LOMA Customer Service Conference is organized by Do-it-Trini a movement that unites people from everywhere who are passionate about striving to provide good customer service. This conference provides attendees with top-notch information and presentations designed to help them stay ahead of their competitors.

    Attendees will learn about:

  • How to increase customer loyalty
  • New ways to reach out to customers
  • Turn customers into company “evangelists”
  • New technologies that will help increase customer satisfaction and loyalty
  • How to build cost-effective operations

  • PEMACS The Customer Experience Conference

    dates and location

    October 20-23, Orlando, FL


    EMACS Website

    About EMACS:

    EMACS (Energy Marketing and Customer Service) - The Customer Experience Conference is one that is recognized by key players in the customer service industry. They provide superior-quality presentations, speakers and discussions and networking opportunities in customer service and marketing. Attendees say “EMACS brings together all this content that really impacts the customer experience.”