Helpdesk Consultants

Here are some reputable customer service consulting groups who can work with you to help improve your helpdesk and support processes.

Customer 1st International

Customer 1st International is comprised of members of the ICS, ABP, & CMI. They are on a mission to “help you deliver world class customer service,” and do this by offering the following: Customer service consultancy, learning resources, self-assessment tools, and they are the first company to develop full, online accredited customer service qualifications.

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Customer first



360 Connext

360 Connext is a chicago-based customer service consulting firm. Founded by Chief Customer Experience Investigator Jeannie Walets, they help businesses identify pain points in all areas of customer service like customer and employee engagement and work with them to reach their goals by implementing specific short and long-term actions.

Link to website

360 Connext consultants



Errol Allan Consulting

Errol Allan is a speaker, author and customer service expert who has over 25 years of experience in customer service. He works with companies and offers insight as to how they can maximize customer loyalty. Mystery Shopping Experts UK has dubbed him as one of the seven useful people to follow on Twitter.

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Errol Allen Consulting



Cape Consulting

Based in the UK, Cape Consulting helps companies provide superior customer service. They offer customer service consulting, customer service measurement and training. They have served some of the leading companies in the UK, and they all have positive reviews about working with them.

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Cape Consulting



Catalytic Management

Catalytic Management is based in Boston, MA, and works with clients throughout the US. focusing on on New England and the East Coast. They believe that superior customer service is about giving differentiated service. They take a collaborative approach to customer service consulting and help their clients see things in a different light.

Link to website

Catalytic management