Here is a list of some of the most well-known customer service associations worldwide. They specialize in delivering great customer experience and using the right helpdesk software tools to get the job done.
International Customer Service Association (ICSA)
About the ICSA
The ICSA aims to broaden awareness of the importance of customer service within organizations worldwide. They stress that customer service is the most important aspect of business growth and help members reach their goals in terms of customer satisfaction. The ICSA will soon be merging with the Professional Association for Customer Engagement (PACE).
Customer Experience Professional Association
Bout the CXPA:
The CXPA is an international non-profit organization that promotes the growth of customer experience management practices. Members of this community include customers service practitioners from all sectors, and they all aim to help others optimize customer experience. The CXPA helps its members advance their careers by offering networking opportunities, education and by helping them gain a better understanding of customer experience.
National Customer Service Association (NCSA)
About the NCSA:
The NCSA is the premiere provider of customer service education, development, and support services in the USA. It provides:
Customer Service Institute of America
About the Customer Service Institute of America:
The Customer Service Institute of America describes themselves as “the professional body of choice for customer service leaders across the United States.” They offer certification and training and also manage the International Service Excellence Awards.
Help Desk Institute (HDI)
About the HDI:
The HDI is a professional association and certification body for those who work the technical service and support industries worldwide. They provide training and certification and allow members to network by producing conferences and events.